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The impacts of COVID-19 are everywhere. No question one of the biggest is the long-term suspension of visitation. Phones are one thing, but there is nothing like seeing your loved one's face.

The Texas Department of Criminal Justice (TDCJ) knows the impact that the family unit has on successful reentry. TDCJ’s goal is offender rehabilitation and maintaining close contact with supportive family and friends is a critical part of that.

To help alleviate that, TDCJ is introducing a new “Remote Video Visitation” system, which allows family members at home to visit, via live video, with offenders on select units. Friends and family registration will begin on Thursday, August 13th. Remote visitations will begin on Monday August 17th.

Remote Video Visitation will be available to offenders at the following locations:

  • Hutchins State Jail
  • Travis State Jail
  • Clements Unit
  • Connaly Unit
  • Crain Unit
  • Jester III Unit
  • Michael Unit
  • Montford Unit
  • Sanchez Unit
  • Stiles Unit
  • Wynne Unit
  • Garza West Unit (coming soon)

This project is a re-working of the video visitation system that was slated to debut in early March with connections from long-distance unit to unit. Now those systems have been reconfigured to accept registered off-site visitors.

Remote video visitations are 60 minutes long and will cost $10.00. At this time, offenders will be limited to one remote video visitation per month. Due to COVID-19, the visitation fee is being waived for the first 90 days.

Projects are in development to provide potential remote visitation solutions for other units. Please watch the TDCJ website for additional announcements.

In order to participate in the new remote video visitations, follow these registration steps:

  1. Go to https://securustech.net/tdcj/index.html#tdcj-video-visitation
  2. Click on the Sign-Up link under Video Communication
  3. Enter email address and create password
  4. Select three security questions to help verify your identity should you forget your password
  5. Fill out contact info as it appears on your ID

Remote video visits are on a set schedule that will begin and end at the scheduled times. Visitors may log into the remote video visitation 1 minute prior to the scheduled start. Sessions will not be extended due to delayed start times. Any session not started within 15 minutes of the scheduled start time, will require rescheduling. In the event of issues or technical difficulties, visitors may log out and log back in during the visit.

If you experience any problems, please contact the Securus Customer Service Center at 1-877-578-3658.