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Victim Services Division

Angie McCown, Director, Victim Services Division
Angie McCown
Director

The mission of Victim Services Division is to provide a central mechanism for crime victims to participate in the Criminal Justice System.

Contact:

Mailing Address:

Texas Department of Criminal Justice
Victim Services Division
PO Box 13401 Capital Station
Austin, Texas 78711-3401
Phone: (800) 848-4284
Fax: (512) 452-0825
E-mail: victim.svc@tdcj.texas.gov

Our promise to victims and their families

The TDCJ Victim Services Division is dedicated to providing direct, personal service to victims and their families throughout Texas, as well as, assisting those outside our state to the best of our ability. It is our goal to assure victims that they are not left behind at the crime scene, but can be involved in all parts of the criminal justice system if desired.

How to contact the Victim Services Division

1-800-848-4284
(512) 406-5900
Monday through Friday
8:00 a.m. to 5:00 p.m. (Central Standard Time)
E-mail: victim.svc@tdcj.texas.gov

If you are trying to contact us after business hours, please leave a message and we will contact you as soon as possible.

Prosecutors' offices click here here for information on the new Subsequent Indictment on Article 42A.054(a) Offense and/or Finding of a Deadly Weapon Notification form and instructions.

Upcoming Events/New Services

  • The TDCJ Victim Services Division is pleased to announce that we have implemented a new Integrated Victim Services System (IVSS) to manage victim notification and resource information. The new system allows you manage your personal information directly via our self-service portal. Updates to your information will be made in real time and will be available to view immediately. You will be able to search for limited offender information, register for notifications, see past notifications and update your preferences for receiving information from VSD through this portal. You also have the option to search for resources in your area by county, crime type or type of service. The portal is accessible through any device with internet capabilities including desktop computers, mobile phones and tablets.

    You may register, update contact information and view notifications through your portal account. If you were previously registered with VSD, you will continue to receive notifications based on your prior preferences. Previous registrants will receive an e-mail with an invitation code which will allow you to create a portal account that is linked to your existing registration. Access the portal at:

    https://ivss.tdcj.texas.gov

    The Victim Services Division will continue to provide assistance through our crisis hotline, as well as through e-mail, postal mail and fax.

  • To support the continued educational needs of victim services professionals, a searchable event registry was developed to provide information on training/events held in Texas. For more information, click here.

  • Check back for announcements regarding the Texas Victim Assistance Training (TVAT) Academy. Click here for more information.

Summary of Services We Provide

Our division is organized into two sections, Notification and Programs. A summary of these sections is provided below.

Notification

Notification Registration


Written Notification

The Integrated Victim Services System (IVSS) utilizes a confidential database to provide registrants with notifications regarding offenders in the TDCJ Correctional Institutions Division (CID) or under the supervision of the TDCJ Parole Division (PD). Notifications are now available via e-mail, letter, text or any combination of your choosing. The IVSS provides notifications concerning phases of the criminal justice system, post-conviction. This includes the parole review process, release to supervision or discharge and warrant actions during periods of supervision.

If you are a victim of a crime, family member of a victim, concerned citizen, or criminal justice professional and would like to register for notification on an offender who is in the TDCJ CID or under the supervision of the TDCJ PD, please visit our website at https://ivss.tdcj.texas.gov or you may contact our office at (800) 848-4284 or by e-mail at victim.svc@tdcj.texas.gov.

Text Notification

The TDCJ Victim Services Division now offers text notifications to all registrants on a variety of notifications. Please note that data is process through the IVSS system 24 hours a day 7 days a week. It is possible to receive notifications by e-mail and text message at all hours of the day. You may request to receive only time sensitive (parolee warrant actions) by text message or opt in to receiving text messages for all available notifications by logging into the portal or contacting the VSD at 1-800-848-4284.

Automated Telephone Services

IVSS registrants can register to receive an automated telephone call when an offender is being processed for any type of release. For more information, please visit our website at https://ivss.tdcj.texas.gov or you may contact our office at (800) 848-4284 or e-mail at victim.svc@tdcj.texas.gov.

If you are registered on our Integrated Victim Services System and receive an e-mail, letter, text or phone notification from the TDCJ Victim Services Division that you feel is in error, please contact us at (800) 848-4284, (512) 406-5900 or victim.svc@tdcj.texas.gov.

Programs

Texas Crime Victim Clearinghouse (TxCVC)

The Texas Crime Victim Clearinghouse (TxCVC) provides training and technical assistance to criminal justice and victim services professionals and direct services to crime victims. The goal of the TxCVC is to provide focus, leadership, and coordination necessary to continue and improve services so that victims are afforded a full measure of justice and all possible assistance. The TxCVC was established and operated by the Governor’s Office in 1983 until its official transfer to the Texas Department of Criminal Justice (TDCJ) Victim Services Division (VSD) in March of 1996.

TxCVC Services:

  • Victim Impact Statement (VIS) Form
  • Training and Technical Assistance
  • Direct Services for Crime Victims
  • Publications/Resources

Victim Offender Mediation Dialogue (VOMD)

The TDCJ Victim Services Division Victim Offender Mediation Dialogue (VOMD) program, in accordance with Code of Criminal Procedure art. 56.13, provides an opportunity for victims or surviving family members of violent crime to initiate an in-person meeting with the TDCJ offender responsible for their victimization. Creative alternatives to mediation are also an option, and typically include a letter written by the victim. For more information, please visit the VOMD page at http://www.tdcj.texas.gov/divisions/vs/vomd.html.

Offender Apology Bank

The Victim Services Division processes received unsolicited letters from offenders incarcerated in TDCJ - Correctional Institutions Division (adult prison system) expressing apologies to the victims of their crimes. To reduce the likelihood of possible re-victimization, the VSD processes appropriate apology letters according to the established division procedures.

Upon receipt of an apology letter from an offender, the VSD staff screen the letter and first determine whether applicable contact rules, laws, or court orders prohibit the offender from contacting the victim. If so, the VSD may report an offender for the possible violation and the apology letter process shall end. If an apology letter is screened and approved for further processing, the VSD will attempt to contact the victim to inform them of the letter, and offer them the choice of receiving the letter.

The offender is not notified as to whether or not the victim was successfully contacted or the victim’s decision regarding the letter. In the event that the VSD is unable to contact a victim about an appropriate apology letter, the letter is stored and shall be available at the request of the victim.

Victim Resources