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MyTDCJ Employee Application

Support FAQs


Login & Access Questions:


  1. Why can't I log into my account even after registering?

    Registration is a two-step process and you won’t be able to access MyTDCJ until both steps are completed:

    Step 1: E-mail Confirmation: You must click the confirmation link sent to your e-mail immediately after registration. This e-mail link expires quickly, so please complete this step promptly.

    Step 2: Approval Notification: You will receive a follow-up e-mail indicating whether your account has been approved or rejected. If approved, you can log in to MyTDCJ and begin accessing your information.

    If you still face the issue, please submit a support ticket to MyTDCJ Support Ticket.


  2. My profile was rejected. What should I do?

    Rejection is often due to data mismatches (For example, your payee ID, last 4 digits of SSN, first name, and last name shall match with TDCJ records). Try registering again with the accurate information.


  3. I forgot my username. How can I retrieve it?

    Currently, this is not self-service. Please submit a support ticket with your registered e-mail and payee ID information.


  4. I forgot my password. What should I do?

    You must reset your password. Use the “Forgot Password” link on the login page and provide your Payee ID to receive reset password instructions.


  5. My profile is locked out. What can I do?

    MyTDCJ profile will be locked out with at least 3 failed incorrect password attempts. It will unlock automatically after 8 hours. If the problem persists, submit a support ticket to unlock your profile.


  6. I didn’t get the verification code to log in.

    Verify that the e-mail you registered with is correct. Check your spam folder.


  7. I need help logging in, nothing is working.

    Confirm you received the registration approval e-mail and are using the correct credentials. If the problem persists, submit a support ticket describing the issue.


  8. I got a profile deletion e-mail, what should I do?

    It’s possible that you registered for MyTDCJ in the past but never confirmed your e-mail. If you didn’t click the link in the e-mail confirmation, your pending profile will automatically be deleted after five days and you will not receive a registration confirmation.


  9. I am retired, resigned, or terminated from TDCJ. Will I be able to access MyTDCJ?

    No. Once you are separated from TDCJ—whether due to retirement, resignation, or termination—your access will be revoked, and your profile (along with any associated data) will be deleted from the MyTDCJ system.


  10. How can I update my e-mail address?

    You can update your e-mail address directly from the “My Profile” page once you log in. The MyTDCJ Support Team cannot update your e-mail address due to security purposes.


  11. Can I change my username?

    Username changes are restricted but can be requested via a support ticket.


  12. I see a message saying ‘invalid user’ – what does this mean?

    In most cases, employees mistakenly enter their e-mail address instead of the username. It can also mean that your account has not yet been approved. Please verify that you completed the two-step approval process before attempting to log in. See question 1 in “Login & Access Questions”.


  13. I did not get an e-mail confirmation after I registered.

    You may have used an invalid e-mail address to register. Please wait for 5 days from the day of your registration and then try registering again with a valid e-mail address. The system purges invalid e-mails 5 days after the initial registration attempt.


Pay Stub Questions


  1. Why can’t I see my pay stubs?

    This could be due to delays in data updates. Submit a support ticket if the issue persists even after 48 hours.


  2. How do I print or download my pay stub?

    You can only print your pay stubs using these steps on the web application.


  3. Where can I find my W-2 or 1095 forms?

    Go to the “Tax Statements” section on the application. They are uploaded at the end of every year. If past forms are not there, contact the TDCJ Payroll Office:

    Phone: (936) 437-6258
    E-mail: payroll@tdcj.texas.gov


  4. Why is my recent pay stub missing?

    This could be due to delays in data updates. Submit a support ticket if the issue persists more than 48 hours.


Time Balances Questions


  1. Where can I view my timesheet?

    Go to the “Time balances” section on the application.


  2. Why does my time balance data look incomplete or missing?

    Time balance data is updated once per month when the time application updates. You can see the date that your time was last updated at the bottom of the time balance screen. There could also be a delay in data updates. Submit a support ticket if the issue persists more than 48 hours.


  3. How do I submit a leave request through MyTDCJ App?

    This functionality is not available through the MyTDCJ application. Follow regular TDCJ procedures to submit leave requests.


General Questions


  1. How do I know if my support request was received?

    You’ll receive an e-mail confirmation with a ticket number after submitting a support request.


  2. What details should I include when contacting support?

    Always include your full name, payee ID, e-mail address, and a clear description of the issue.


  3. Do I need to submit a new ticket if I have already submitted support ticket?

    No, please reply to the same e-mail thread to avoid duplication.


  4. How do I download MyTDCJ App onto my mobile?

    Android Users: Download MyTDCJ App from Google Play

    iOS Users: Download MyTDCJ App from App Store

Apple® and App Store® are registered trademarks of Apple Inc.
Google Play is a trademark of Google LLC.