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Frequently Asked Questions

Victim Notification and Participation

How can I receive notification about an offender in prison?

Victims, their family members and concerned citizens may request written notification by contacting the Victim Services Division (VSD) through the online portal https://ivss.tdcj.texas.gov, calling our toll free number (800) 848-4284, writing to 8712 Shoal Creek Blvd., Suite 265, Austin, Texas, 78757-6899, or e-mailing victim.svc@tdcj.texas.gov. Notifications include information about an offender’s parole eligibility, Board decisions, release to and return from bench warrant, discharge dates, along with many other offender status changes. Any information you supply will remain confidential.

What services will I receive by registering for notification?

Victim Services Division (VSD) offers letter, e-mail, text message, and automated phone notification regarding Texas Department of Criminal Justice (TDCJ) offenders throughout the criminal justice process. We also offer an informational hotline answered by VSD staff Monday thru Friday from 8:00 a.m. to 5:00 p.m. CST at (800) 848-4284. Calls will also be answered after business hours by a call center which will provide limited service to callers and information to VSD staff regarding your request.

In addition, we offer e-mails, letters and text message notifications about changes to an offender’s status. Automated phone calls are also available when offenders are processing for release. To register for any of these services, please visit our website at https://ivss.tdcj.texas.gov. You may also call our toll free number (800) 848-4284, write to our mailing address of 8712 Shoal Creek Blvd, Suite 265, Austin, Texas, 78757-6899 or e-mail victim.svc@tdcj.texas.gov.

Can I be notified when an offender is released from prison?

Yes, if registered with the Victim Services Division you will receive written notifications regarding an offender’s upcoming release and may also request an automated phone call regarding offender release. To register for this service, please visit our website at https://ivss.tdcj.texas.gov. You may also call our toll free number (800) 848-4284, write to our mailing address of 8712 Shoal Creek Blvd., Suite 265, Austin, Texas, 78757-6899 or e-mail victim.svc@tdcj.texas.gov.

How can I protest an offender’s release and what do I say in my protest letter?

You may submit protest letters to the Victim Services Division at 8712 Shoal Creek Blvd., Suite 265, Austin, Texas 78757-6899, via fax to (512) 452-0825, or e-mail at victim.svc@tdcj.texas.gov. All protest information is confidential. Protest letters may explain how the offense has affected you or your family members, express any fears or concerns you may have about an offender’s release and outline any special conditions you would like the Board to consider in the event the offender is released to supervision.

Can I meet with the Board of Pardons and Paroles?

Victims, as defined in the Chapter 508, Section 508.117 (g) of the Texas Government Code, may request an in-person or phone interview with a voting member of the Texas Board of Pardons and Paroles when their offender is being considered for parole review. The interview request must be registered through Victim Services Division. You may visit our website at https://ivss.tdcj.texas.gov or contact our office at (800) 848-4284 or by e-mail at victim.svc@tdcj.texas.gov to request a board interview.

Additional statutes governing Parole Board interviews are included in Chapter 508, Section 508.153.