Frequently Asked Questions

Inmate Digital Mail

• What is digital mail?
Digital mail is your original postal mail that is scanned and delivered straight to the inmate’s secured tablet.


• When does the digital mail platform launch?
Effective September 6, 2023, all units will be moved to the Digital Mail platform.



• What happens if I send mail to the units after September 6, 2023?
Any mail received at the unit postmarked after Monday, September 11, 2023, will be sent back to the sender.


• What units are included in this program?
All units are included in this program.


• How do I address a letter to an inmate?
All general inmate mail must be addressed using the inmate’s commitment full name, TDCJ number, and unit of assignment to the digital mail processing center for scanning and electronic distribution.

Please send all U.S. Mail for inmates to:

Texas Department of Criminal Justice
Inmate’s Full First and Last Name + TDCJ Number
PO Box 660400
Dallas, TX 75266-0400


• What if I don’t write the inmate number or their full name on the envelope?
The mail will be returned to the sender.


• Where do I send my mail?
Please send all U.S. Mail for inmates to:

Texas Department of Criminal Justice
Inmate’s Full First and Last Name + TDCJ Number
PO Box 660400
Dallas, TX 75266-0400


• Where should legal mail be sent?
Legal mail does not go to the digital mail processing center. It should be sent to the unit of assignment.


• Can I send as much digital mail as I would like?
Yes!


• How quickly will my loved one receive my mail?
Mail will be available within three business days.


• What if my loved one doesn’t have a tablet?
Inmates who do not have a tablet will receive black and white printed copies of their correspondence.


• Will my loved one always have access to digital mail received during incarceration?
Yes! A major benefit of our new digital mail program is that all mail is stored and accessible to your loved one to permanently enjoy.


• What will be accepted for scanning?
Only written correspondence, greeting cards, drawings, and photos will be accepted for scanning.


• What will not be accepted for scanning?
Legal mail; certified mail; media mail; and books, magazines, packages, and other subscriptions from verified publishers should be sent to the unit.


• When can greeting cards be sent?
With our new digital mail program, greeting cards can be sent at any time!


• Can packages be sent to the digital mail processing center?
No, they will be returned to sender. Packages from verified or approved publishers should be sent to the unit.


• Where do veterans, Social Security, and disability checks get sent?
These checks should be sent directly to the unit.


• What happens to my mail once it arrives at the digital mail processing center?
All incoming and outgoing correspondence is subject to delivery, inspection, and rejection. Scanned mail is stored for 90 days before professional disposal. Should senders wish to receive their physical mail back after scanning, they should include a self-addressed stamped envelope in their correspondence.


• Is there a cost to me or my loved one for this service?
No!


• Do the inmates know about the digital mail service?
Yes!


• When will the other units implement digital mail?
A few weeks following the initial launch.


• What if I have additional questions?
You can get 24-hour, 7 days a week, and 365-day support by calling Securus® Customer Service at 1 (800) 844-6591.