Frequently Asked Questions
Inmate Digital Mail
- What is digital mail?
- When does the digital mail platform launch?
- What happens if I send mail to the units after September 6, 2023?
- What units are included in this program?
- How do I address a letter to an inmate?
- What if I don’t write the inmate number or their full name on the envelope?
- Where do I send my mail?
- Where should legal mail be sent?
- Can I send as much digital mail as I would like?
- How quickly will my loved one receive my mail?
- What if my loved one doesn’t have a tablet?
- Will my loved one always have access to digital mail received during incarceration?
- What will be accepted for scanning?
- What will not be accepted for scanning?
- When can greeting cards be sent?
- Can packages be sent to the digital mail processing center?
- Where do veterans, Social Security, and disability checks get sent?
- What happens to my mail once it arrives at the digital mail processing center?
- Is there a cost to me or my loved one for this service?
- Do the inmates know about the digital mail service?
- When will the other units implement digital mail?
- What if I have additional questions?
Digital mail is your original postal mail that is scanned and delivered straight to the inmate’s secured tablet.
Effective September 6, 2023, all units will be moved to the Digital Mail platform.
Any mail received at the unit postmarked after Monday, September 11, 2023, will be sent back to the sender.
All units are included in this program.
All general inmate mail must be addressed using the inmate’s commitment full name, TDCJ number, and unit of assignment to the digital mail processing center for scanning and electronic distribution.
Please send all U.S. Mail for inmates to:
Texas Department of Criminal Justice
Inmate’s Full First and Last Name + TDCJ Number
PO Box 660400
Dallas, TX 75266-0400
Please send all U.S. Mail for inmates to:
Texas Department of Criminal Justice
Inmate’s Full First and Last Name + TDCJ Number
PO Box 660400
Dallas, TX 75266-0400
The mail will be returned to the sender.
Please send all U.S. Mail for inmates to:
Texas Department of Criminal Justice
Inmate’s Full First and Last Name + TDCJ Number
PO Box 660400
Dallas, TX 75266-0400
Texas Department of Criminal Justice
Inmate’s Full First and Last Name + TDCJ Number
PO Box 660400
Dallas, TX 75266-0400
Legal mail does not go to the digital mail processing center. It should be sent to the unit of assignment.
Yes!
Mail will be available within three business days.
Inmates who do not have a tablet will receive black and white printed copies of their correspondence.
Yes! A major benefit of our new digital mail program is that all mail is stored and accessible to your loved one to permanently enjoy.
Only written correspondence, greeting cards, drawings, and photos will be accepted for scanning.
Legal mail; certified mail; media mail; and books, magazines, packages, and other subscriptions from verified publishers should be sent to the unit.
With our new digital mail program, greeting cards can be sent at any time!
No, they will be returned to sender. Packages from verified or approved publishers should be sent to the unit.
These checks should be sent directly to the unit.
All incoming and outgoing correspondence is subject to delivery, inspection, and rejection. Scanned mail is stored for 90 days before professional disposal. Should senders wish to receive their physical mail back after scanning, they should include a self-addressed stamped envelope in their correspondence.
No!
Yes!
A few weeks following the initial launch.
You can get 24-hour, 7 days a week, and 365-day support by calling Securus® Customer Service at 1 (800) 844-6591.