Frequently Asked Questions
Inmate Digital Mail
- What is digital mail?
- What units are included in this program?
- How do I address a letter to an inmate?
- What if I don’t write the inmate number or their full name on the envelope?
- Where do I send my mail?
- Where should legal, media, or special correspondence be sent?
- Can I send as much digital mail as I would like?
- How quickly will my loved one receive my mail?
- What if my loved one doesn’t have a tablet?
- Will my loved one always have access to digital mail received during incarceration?
- What will be accepted for scanning?
- What will not be accepted for scanning?
- When can greeting cards be sent?
- Can packages be sent to the digital mail processing center?
- Where do veterans, Social Security, and disability checks get sent?
- What happens to my mail once it arrives at the digital mail processing center?
- Is there a cost to me or my loved one for this service?
- Do the inmates know about the digital mail service?
- What if I have additional questions?
- What is the address to the Digital Mail Processing Center?
- Where should mail from businesses, organizations, and government agencies be sent?
- Where should I send a document that requires an inmate signature?
- What if I want the original copies of the general correspondence back after it is scanned?
Digital mail is your original postal mail that is scanned and delivered straight to the inmate’s secured tablet.
All units are included in this program.
All general inmate mail must be addressed using the inmate’s commitment full name, TDCJ number, and unit of assignment to the digital mail processing center for scanning and electronic distribution.
Please send all U.S. Mail for inmates to:
Texas Department of Criminal Justice
Inmate’s Full First and Last Name + TDCJ Number
PO Box 660400
Dallas, TX 75266-0400
Please send all U.S. Mail for inmates to:
Texas Department of Criminal Justice
Inmate’s Full First and Last Name + TDCJ Number
PO Box 660400
Dallas, TX 75266-0400
The mail will be returned to the sender.
| Type of Document | Where to Send |
|---|---|
| Personal mail from family, friends, and businesses | Digital Mail Processing Center |
| Greeting cards | Digital Mail Processing Center |
| Photos | Digital Mail Processing Center |
| Documents that require inmate signature | Unit Law Library |
| Surveys to be completed by inmates | Contact Research & Development Department |
| Legal mail | Unit |
| Special mail | Unit |
| Media correspondence | Unit |
| Business correspondence from organizations, businesses, and agencies | Unit |
Legal, media, or special correspondence should be sent to the unit of assignment.
Yes!
Mail will be available within three business days.
Inmates who do not have a tablet will receive black and white printed copies of their correspondence.
Yes! A major benefit of our new digital mail program is that all mail is stored and accessible to your loved one to permanently enjoy.
Only written correspondence, greeting cards, drawings, and photos will be accepted for scanning.
Legal mail; media mail; and books, magazines, packages, and other subscriptions from verified publishers should be sent to the unit.
With our new digital mail program, greeting cards can be sent at any time!
No, they will be returned to sender. Packages should be sent to the unit.
These checks should be sent directly to the unit.
All incoming and outgoing correspondence is subject to delivery, inspection, and rejection. Scanned mail is stored for 90 days before professional disposal. Should senders wish to receive their physical mail back after scanning, they should include a self-addressed stamped envelope in their correspondence.
No!
Yes!
You can get 24-hour, 7 days a week, and 365-day support by calling Securus® Customer Service at (800) 844-6591.
All U.S. Mail sent to the Digital Mail Processing Center should be addressed as follows:
Texas Department of Criminal Justice
Inmate’s Full First and Last Name + TDCJ Number
PO Box 660400
Dallas, TX 75266-0400
Texas Department of Criminal Justice
Inmate’s Full First and Last Name + TDCJ Number
PO Box 660400
Dallas, TX 75266-0400
This mail can be sent to the unit of assignment.
This should be sent to the inmate through the unit’s Law Library. The envelope should be addressed as follows:
Inmate Name, TDCJ #
c/o Law Library
Unit Address
The envelope should include only the form and any instructions on how to complete the form or where to send the form. All other content inside the envelope will be denied. The inmate will complete and sign the form in the presence of the law librarian. The original signed form shall be returned to the sender in a stamped, addressed envelope provided by the inmate, or if the inmate is indigent, provided by TDCJ. The law librarian may provide one copy of the signed document to the inmate for the inmate’s records. If the inmate refuses to sign the document, a copy of the unsigned document will be provided to the inmate, and the law librarian will return the original document and envelope to the mailroom for disposition.
Inmate Name, TDCJ #
c/o Law Library
Unit Address
The envelope should include only the form and any instructions on how to complete the form or where to send the form. All other content inside the envelope will be denied. The inmate will complete and sign the form in the presence of the law librarian. The original signed form shall be returned to the sender in a stamped, addressed envelope provided by the inmate, or if the inmate is indigent, provided by TDCJ. The law librarian may provide one copy of the signed document to the inmate for the inmate’s records. If the inmate refuses to sign the document, a copy of the unsigned document will be provided to the inmate, and the law librarian will return the original document and envelope to the mailroom for disposition.
Scanned mail is stored for 90 days before professional disposal. Should senders wish to receive their physical mail back after scanning, they should include a self-addressed stamped envelope in their correspondence.