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Offenders, families stay connected with TDCJ’s new video visitation

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Video Visitation is currently suspended until further notice. Please check back for updates to our Launch Dates

Maintaining close contact with supportive family and friends is a critical part of offender rehabilitation, but travel to and from a prison unit can be costly and inconvenient.

To make it easier for offenders’ loved ones, the Texas Department of Criminal Justice is introducing a new “video visitation” system which will allow visitors at the Hutchins State Jail in Dallas to visit, via live video, with offenders at the Wynne Unit in Huntsville. This will be effective Saturday, March 7th, with additional locations to be implemented as follows:

Plans are in place to implement this system at the following locations in the future:

Video Visitation Launch Dates
Visitor Location Offender Location Launch Date
Travis State Jail (Austin) Stiles (Beaumont) To Be Determined
Jester III (Richmond) Clements (Amarillo) To Be Determined
Montford (Lubbock) Connally (Kenedy) To Be Determined
Garza (Beeville) Crain (Gatesville) To Be Determined
Sanchez (El Paso) Michael (Tennessee Colony) To Be Determined

In order to participate in video visitations, the registration steps are:

  1. Go to

  2. Click on the Sign-Up link under Video Visitation

  3. Enter email address and create password

  4. Select three security questions to help verify your identity should you forget your password

  5. Fill out contact info as it appears on your ID

Visitors who schedule video visitation are required to report to the visitor location. The system does not allow for remote visits via a personal electronic device.