Ombudsman

The Ombudsman shall respond to complaints from the public concerning Board policies, procedures, rules and other matters within the jurisdiction of the Board. The Ombudsman shall not respond to complaints concerning individual parole determinations or clemency recommendations.

The Ombudsman shall respond to inquiries for general information regarding the parole decision-making process; however, the Ombudsman does not have the authority to respond to legal inquires.

Questions about an offender’s parole review status may be directed to our Offender Status Line: 844-512-0461 or visit the BPP Offender Search Website at https://inmate.tdcj.texas.gov/InmateSearch/start.action.

Complaints and inquiries may be submitted in writing to:

Texas Board of Pardons and Paroles
Attn: Ombudsman
8610 Shoal Creek Blvd.
Austin, Texas 78757
E-mail: bpp_pio@tdcj.texas.gov
Phone: (512) 406-5864
Fax: (512) 406-5434

Updated 08/19/2021

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